FAQs

If you have a discount code, you can enter it during the checkout of the order and the discount will be applied immediately to your order. There may be products that are excluded from discount codes and all discounts are subject to stock availability and can no longer be honoured after their end date.

We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue.

We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash.

You may find time to time that one of the products you've purchased becomes out of stock at the time of packing your order. If this is the case, we may have to cancel your order.

Our customer service team will send you an email to let you know this has happened.

Please allow up to 5 working days for your refund to hit your bank.

We offer the option of paying afterwards via Klarna. You can indicate how you want to pay during checkout.

We will notify you by e-mail as soon as possible to confirm receipt of your order.

Orders placed by you are an offer to purchase and must be accepted by us (which will be subject to stock availability) before a legally binding contract is formed.

If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible.

The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with.

Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract and will be subject to a separate confirmation email and contract once these other products have also been dispatched.

For any orders that have been placed but not yet accepted by us, we will notify you of the change and ask you to confirm the new order details before we accept your order or dispatch products to you.

We’re pretty quick at picking and packing your order and once the order has been placed we can’t change it before despatch therefore we need to be quick to cancel your order once your purchase has been confirmed.

If you contact our customer service team (customerservice@guardxstore.com) we may be able to help, but this is not always possible.

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you as we may be able to help, but this is not always possible.

As soon as your order has been processed and we give your package to the courier service, you will receive an email from us with a track & trace code that you can keep track of from that moment on.

If you have not yet received a track & trace email, it email us to make a change to your order. If you have already received a track & trace email, you cannot change the order.

We will do our best to deliver the goods to you to the address that you specify for delivery. Please take care when entering your details as we cannot accept liability for non delivery of items as a result of incorrect information entered by yourself.

In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or delivery company's depot.

We will try to meet any date stated for delivery, but such dates are not guaranteed and are provided for reference only. If your goods have not reached you within 14 working days from the date they left us (which we will confirm to you by email) you will need to email our customer service team to report your order as missing in transit.

We allow a maximum of 30 days for you to let us know your goods haven’t arrived. If you haven’t contacted us by this time we will accept this as your acknowledgement for receipt of the goods.

GuardX cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

You are responsible for the products once delivery has taken place. In other words, the risk in the products passes to you when you take possession of them.

We do our utmost to ship every order within 24 hours. Within the Netherlands delivery usually takes up to1 day, within the Benelux and Europe take into account 2 to 5 days.

All orders are shipped from our GuardX office located in the Netherlands.

If you are having issues with your delivery, then please check the status of your order by using one of the below methods:

Check the tracking link we sent in your dispatch email to view the latest tracking information

Sign in to your GuardX account and check your order history.

If you’re still having issues with your delivery, then please contact our customer service team (customerservice@guardxstore.com) who will be happy to help.

Upon delivery you will always receive a returns label that you can place on the packaging to return your order. Register your return via customerserivice@guardxstore.com so that we know you are returning part or the entire order. For detailed information please check our return policy.

We're sorry, but we are unable to offer free returns for our customers at this stage, returns must be made at your own cost. Please use the return label received with your order, put it on the package and deliver the package to a shipping point.

We try and process all returns as quickly as possible for you to get your refund, but please allow us up to 7 working days to process your return. You should receive a confirmation when this is done.

After this, it may take up to another 7 working days for the money to get back to your original payment method, as this depends on your banks processing time. Any refunds will be refunded to the same payment method used when placing the order

If you paid for your order with Klarna (pay later) please refer to the payment providers website for payment timescales.

Be aware that at certain times of the year, e.g. public holidays, the processing time may be longer.

When you send back an item for an exchange it depends on our stock availability at the time. If we don't have the item(s) you wanted for an exchange, we will process a refund instead. You should receive an email with the details of your return and if we are providing you with an exchange or refund.

We’re sorry to hear you’ve received a faulty item! Please send an email to customerservice@guardxstore.com with the following information:

> Your order number.
> Product name and description of issue.
> Photos that show - A full length photo of the item clearly showing the fault.
> Please reach out to customerservice@guardxstore.com before you send the faulty item back to us so we can explain the next steps.

Please be aware that all items are inspected on return and those with wear and tear rather than a fault may not be refunded in full. You can return products purchased online if they are defective, faulty or misdescribed within 2 months of placing your order. After this initial time period we will not exchange or refund any items that are not defective, faulty, misdescribed, of unsatisfactory quality or not in conformity with your order.

GuardX is not responsible for items that are damaged after delivery i.e the issue or damage is not the result of a manufacturing defect. This applies to accidental, malicious or other customer related damage, e.g.:

> Signs of misuse, excessive wear or inappropriate care
> Products washed by machine and dried by excessive heat. In the products you'll find our washing instructions.
> Cut marks on stitching, seams or uppers
> Signs of extreme wear or damage
> Fabric that has been stained
> Material decomposition due to prolonged dampness/ wetting

On all our product pages you will find a size chart allowing you to find the perfect size! If you have a specific question that can't be answered using the size charts, please contact our customer service team and they will try to help you and give you advice.

Please contact us via email at customerservice@guardxstore.com, or use the contactform on our website and a member of our customer service team will gladly help you. You can also contact us via WhatsApp!

We'll get back to you as quickly as possible!

We do not operate a physical shop. We are an online store which means you can shop with us 24 hours a day.