Everything you need to know about your order, delivery, returns and products.
Orders
If you have a discount code, you can enter it during checkout. The discount will be applied directly to your order. Some products may be excluded from discount codes and all discounts are subject to stock availability.
It may happen that a product you ordered is out of stock when packing. In that case we may need to cancel your order. Our customer service team will send you an email. We aim to refund you within 5 business days.
Yes, we offer the option to pay later via Klarna. You can indicate how you want to pay during checkout.
We will confirm your order by email as soon as possible. Orders are an offer to purchase and must be accepted by us subject to stock availability. The contract is formed when we send you a dispatch confirmation email.
Completed orders
We process your order quickly and once placed we cannot change it before dispatch. Please contact us as soon as possible at contact@guardxstore.com — we will try to help, but this is not always possible.
Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will try to change the order for you, but this is not always possible.
Once your order is processed and handed to the courier, you will receive an email with a tracking code.
If you have not yet received a tracking email, you can email us to request a change. If you have already received a tracking email, the order has already been shipped and cannot be changed.
Delivery
We do our best to ship every order within 24 hours. Within the Netherlands delivery usually takes 1 day, within Benelux and Europe 2 to 5 days.
All orders are shipped from our GuardX office in the Netherlands.
Check the tracking link in your dispatch email or log in to your GuardX account and check your order history. Still having issues? Contact our customer service team at contact@guardxstore.com.
We do our best to deliver to the address you specified. If you are not available upon delivery, you are responsible for collecting the goods from the post office or delivery depot. GuardX cannot guarantee that sale and delivery is permitted in every country.
Returns & Refunds
A return label is not included with your original shipment. After registering your return, a return label will be generated and emailed to you. Register your return via contact@guardxstore.com.
Returns are free of charge. After registration you will receive a return label by email. Attach the label to the package and drop it off at a designated collection point. We cover the return shipping costs.
We process all returns as quickly as possible. Please allow up to 7 business days for us to process your return. After that, it may take up to another 7 business days for the money to appear in your account. The amount will be refunded to the original payment method.
We're sorry to hear you received a faulty item! Please email contact@guardxstore.com with your order number, product name and description of the issue, and photos showing the fault. Please contact us before sending the item back.
If you return an item for an exchange this depends on our stock at the time. If the desired item is not in stock, we will process a refund. You will receive an email with the details of your return.
Products
On all our product pages you will find a size guide to help you find the perfect fit! Have a specific question the size guides can't answer? Contact our customer service team.
Contact
Contact us by email at contact@guardxstore.com, use the contact form on our website, or reach out via WhatsApp! We'll get back to you as soon as possible.
We do not have a physical store. We are an online store, which means you can shop with us 24 hours a day.
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